About the Digital Identity Unit
Government of the Republic of Trinidad and Tobago
Introduction
The Digital Identity Unit is a specialized department within the Government of Trinidad and Tobago, dedicated to providing a secure, transparent, and efficient digital identity system that serves all citizens and residents. Our role is to modernize how individuals access government and private sector services while maintaining the highest standards of privacy, security, and accessibility. We are committed to building a digital foundation that supports national development and enhances the quality of life for all people of Trinidad and Tobago.
To provide every citizen and resident of Trinidad and Tobago with a secure, convenient, and universally accepted digital identity that enables seamless access to essential services while protecting personal privacy and ensuring data security.
To be the leading digital identity authority in the Caribbean, fostering a digitally inclusive society where every person can participate fully in the digital economy and access their rights as citizens through trusted, interoperable digital identity solutions.
Core Services & Responsibilities
- • Secure biometric enrollment and verification
- • Mobile and in-person registration services
- • Identity document validation and processing
- • Account management and recovery services
- • Public education on digital identity benefits
- • Technical support and troubleshooting
- • Accessibility services for all citizens
- • Community outreach and awareness programs
- • Government service integration
- • Private sector partnership facilitation
- • International standards compliance
- • API development and management
- • Cybersecurity monitoring and protection
- • Privacy policy enforcement
- • Regulatory compliance oversight
- • Fraud prevention and investigation
Contact Information
Hotline: 800-MYTT (6988)
Monday - Friday, 8:00 AM - 6:00 PM
info@digitalid.gov.tt
Response within 24 hours
Digital Identity Unit
Level 15, Nicholas Tower
63-65 Independence Square
Port of Spain, Trinidad and Tobago
Support Line: 800-TECH (8324)
24/7 Emergency Support Available
support@digitalid.gov.tt
Technical assistance and troubleshooting
Emergency Contact
For lost devices or suspected fraud:
800-HELP (4357)
Main Office Hours
- Monday - Friday: 8:00 AM - 4:30 PM
- Saturday: 9:00 AM - 1:00 PM (Registration only)
- Sunday: Closed
- Public Holidays: Closed
Service Centers
- Port of Spain - Nicholas Tower
- San Fernando - Harris Promenade
- Arima - Pennywise Plaza
- Scarborough, Tobago - Bacolet Street