Frequently Asked Questions

Find answers to common questions about the Trinidad & Tobago Digital ID

New to Digital ID?

Learn the basics and get started

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Start your Digital ID registration

Need Personal Help?

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Getting Started

4 questions

Registration & Setup

4 questions

Using Your Digital ID

4 questions

Security & Privacy

4 questions

Troubleshooting

4 questions

Still Need Help?

Call Support

Speak with our support team

800-MYTT (6988)

Mon-Fri, 8AM-6PM

Email Support

Send us your questions

support@digitalid.gov.tt

Response within 24 hours

Live Chat

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Ready to Get Your Digital ID?

Join thousands of citizens already using Digital ID for secure, convenient access to services

Frequently Asked Questions

New to Digital ID?

Ready to Register?

Need Personal Help?

Getting Started

What is the Trinidad & Tobago Digital ID?

Who is eligible for a Digital ID?

How do I register for a Digital ID?

Is the Digital ID free?

Registration & Setup

What documents do I need to register?

Can I register online or do I need to visit in person?

How long does the registration process take?

Can I register on behalf of someone else?

Using Your Digital ID

How do I use my Digital ID to access services?

What services can I access with my Digital ID?

Can I use my Digital ID when traveling?

Do I need internet connection to use my Digital ID?

Security & Privacy

How secure is the Digital ID?

What happens if I lose my phone?

Who has access to my Digital ID data?

Can I delete my Digital ID?

Troubleshooting

My biometric verification is not working. What should I do?

I forgot my PIN. How can I reset it?

The app is not working on my device. What should I do?

I'm getting an error when trying to access a service. What should I do?

Call Support

Email Support

Live Chat

Ready to Get Your Digital ID?