We're excited to announce that our customer service team is now available 24/7 to better serve your identity verification needs.
New Service Hours
Customer support is now available around the clock for urgent identity verification requests and emergency situations.
What This Means for You
- Immediate assistance for urgent identity verification needs
- 24/7 support for emergency document processing
- Extended hours for technical support and troubleshooting
- Faster response times during off-peak hours
Available Services
Emergency Verification
Urgent identity verification for time-sensitive situations
Technical Support
Help with app issues and verification problems
Document Processing
Emergency document verification and processing
Account Recovery
Assistance with account access and recovery
How to Contact Us
You can reach our 24/7 support team through multiple channels:
- Live Chat: Available directly in the app
- Phone: 1-800-ID-VERIFY (1-800-438-3748)
- Email: support@identityverify.gov
- Emergency Hotline: 1-800-EMERGENCY for urgent cases
Response Time Commitment
We commit to responding to urgent requests within 15 minutes and all other inquiries within 2 hours, 24/7.
What's Next
This is just the beginning of our enhanced service offerings. We're continuously working to improve our support infrastructure and reduce wait times even further.
Thank you for your continued trust in our identity verification services. We're committed to providing you with the best possible support experience.